A horticultural export company which had contracted farmers in an African country to grow chillies, in an area where they had not been grown before, failed to provide extension advice and agro-chemicals when an insect pest threatened to destroy the crop. The NGO facilitator was obliged to step in to avoid loss both of the crop and of the farmers'confidence. When the chillies were harvested,the company failed to deduct or re-imburse the costs incurred by the facilitator in saving the crop. The facilitator refused to repeat the service the following season, and relationships between the partners became strained.

Analysis:
The export company's neglect of its obligations, first to the smallholders and subsequently to the Facilitator, led to poor relationships and the failure of the partnership.